Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel at any time from Dashboard → Billing → Manage billing, which opens the customer portal hosted by Dodo Payments. Cancellation takes effect at the end of the billing period you have already paid for.

After cancelling you keep full access, and the credits already granted for that period, until the period ends. Nothing is cut off early.

2. Refund window

If you are not satisfied, contact us within 7 days of a charge and we will refund it in full, provided you have used no more than 10% of the credits granted by that charge. This applies to the first charge on a plan and to renewals alike.

Outside that window, or once more than 10% of the period's credits have been spent, charges are non-refundable, because the underlying generation costs have already been incurred on your behalf.

3. Renewals you did not intend

If an annual or monthly renewal caught you out, tell us within 7 days of the renewal charge and we will refund it and cancel the subscription, as long as the new period's credits are effectively unused (10% or less).

4. Failed generations

Credits are not charged for generations that fail. If a job errors after taking credits, the balance is restored automatically. If you spot a discrepancy, contact support with the approximate time and we will correct it.

5. How to request a refund

Email support@generateimages.app from the address on your account with the date and amount of the charge. We reply to refund requests within 2 business days.

Approved refunds are issued to the original payment method by Dodo Payments and typically appear within 5–10 business days, depending on your bank.

6. Chargebacks

Please contact us before opening a dispute with your bank — we can almost always resolve it faster directly. Accounts with an open chargeback are suspended until it is settled.

7. Changes to this policy

We may update this policy; the version in force is the one published here on the date of your charge. Material changes will be announced to active subscribers by email.